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Select Trusted Root Certification AuthoritiesĪfter all the needed certificates are installed, run the Adobe "Set-up.exe again, and it should work. crt file, right click on it and choose "Install Certificate".Ĭhoose "Place all certificates in the following store"
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Open Internet Explorer and go the web link printed in the Error message of the Event Viewer, for example:
#CRESTRON XPANEL INSTALLER.AIR INSTALL#
If you are connected to the internet and the setup doesn't install the certificate automatically, install it manually: Run Set-up.exe and wait for the error message: "The installation cannot continue as the installer file may be damaged."Ĭheck the Application tab of the Event Viewer and see what certificate is needed - it will give you a web link to the certificate. Right-click the Application entry and choose "Clear Log." before running the Adobe Set-up.exe in order to clear the event list of previous errors. Navigate to the tab: Event Viewer (Loca) > Windows Logs > Application If you get an installation error because of a certificate, Event Viewer will show you what certificate is needed.Īfter you get the installation error, open the windows Event viewer from the start menu - type eventvwr.msc or eventvwr.exe (Before installing a certificate, you should check it to see if it belongs to the real, trusted issuer.) The needed certificate is shown in Event Viewer. You need to install a certificate in order for Windows to allow the Setup to run. Solution for "The installation cannot continue as the installer file may be damaged"